Frequently Asked Questions

Yes, all our devices are FDA-cleared and CE-certified for safety. They undergo rigorous testing and are designed with multiple safety features. Each device includes built-in skin sensors and automatic shut-off mechanisms to prevent overuse.

Recommended usage varies by device:

• IPL Handset: Once every 2 weeks for the first 12 weeks, then monthly for maintenance
• LED Mask: 3-5 times per week, 10-15 minutes per session
• Anti-Wrinkle Patches: Can be worn overnight or for 2-4 hours during the day
• Bio-Collagen Mask: 1-2 times per week

Results vary by product and individual:

• IPL Handset: Initial results in 4 weeks, optimal results in 12 weeks
• LED Mask: Visible improvement in 4-6 weeks of consistent use
• Anti-Wrinkle Patches: Temporary results immediately, lasting results in 2-4 weeks
• Bio-Collagen Mask: Immediate hydration, lasting results with regular use

Yes, our devices are designed to complement each other. However, we recommend using different devices on alternate days to avoid overwhelming your skin. Consult our product guides for recommended treatment combinations.

We accept:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay (installment payments available)

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.

Orders can be modified within 1 hour of placement. Contact our customer service team immediately for assistance. Once an order enters processing, modifications cannot be guaranteed.

Yes, we offer interest-free installment payments through Shop Pay and Affirm for orders over $100. You can split your purchase into 4 bi-weekly payments with no additional fees.

Delivery times vary by shipping method:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Next Day Delivery: Next business day (order by 2 PM EST)
• International: 7-14 business days

Yes, we ship to most countries. International shipping rates and delivery times vary by location. Import duties and taxes may apply and are the responsibility of the customer.

You'll receive a tracking number via email once your order ships. You can also track your order by:

• Logging into your account
• Using our order tracking page
• Contacting customer service with your order number

We offer a 30-day money-back guarantee on all products. Items must be:

• In original condition
• Unused (for hygiene products)
• In original packaging
• Accompanied by proof of purchase

To start a return:

• Log into your account and visit our returns portal
• Select the items you wish to return
• Print the prepaid shipping label
• Drop off the package at any authorized shipping location

Our 12-month warranty covers:

• Manufacturing defects
• Electronic malfunctions
• Battery issues
• Charging problems

The warranty does not cover damage from misuse, accidents, or unauthorized modifications.