Returns & Exchanges
30-Day Money-Back Guarantee
Our Return Policy
At LuxBeauty, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free return policy:
30-Day Returns
Return any product within 30 days of delivery for a full refund.
Free Returns
We cover return shipping costs for US customers.
Easy Process
Simple online return portal for convenient returns.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it (unless defective).
- In the original packaging with all accessories.
- Accompanied by the proof of purchase (order number or email).
- Returned within 30 days of the delivery date.
Hygiene Notice
For hygiene reasons, certain items like the Bio-Collagen Mask and Anti-Wrinkle Patches cannot be returned if the sealed packaging has been opened, unless they are defective upon arrival.
How to Return an Item
Initiate Return
Log into your account and visit our returns portal, or contact customer service with your order number.
Package Item
Securely pack the item in its original packaging with all accessories included.
Ship Return
Use our provided prepaid shipping label (US only) or send to our designated returns center.
Refund Process
Once we receive and inspect your return (usually within 2-3 business days of receipt):
- We'll send you an email confirmation once your return is processed.
- If approved, your refund will be issued to your original payment method.
- Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer.
Exchanges
Need a different item? We offer free exchanges for eligible items within the 30-day return window. To request an exchange:
- Follow the return process above to send back the original item.
- Place a new order for the item you wish to receive.
- Alternatively, contact customer service to arrange the exchange directly. We can help ensure you get the right product quickly.
Warranty Claims
All our electronic devices come with a 12-month warranty covering manufacturing defects. This warranty does not cover damage from misuse, accidents, or unauthorized modifications. For warranty claims:
- Contact our customer service team via email (support@luxnbeauty.com) or phone (1-800-LUXBEAUTY).
- Please provide your order number and a detailed description (including photos or video if possible) of the issue.
- Our team will assess the claim and guide you through the repair or replacement process.
International Returns
For orders shipped outside the United States:
- The 30-day return policy applies from the date of delivery.
- Customers are responsible for return shipping costs and any associated duties/taxes.
- Original shipping fees and import duties/taxes paid are non-refundable.
- Please contact customer service to obtain the correct international returns address and instructions before shipping.
Damaged or Defective Items
If your order arrives damaged or you believe an item is defective upon arrival, please contact us within 48 hours of delivery. Include your order number and photos of the damage/defect. We will arrange for a replacement or refund, including return shipping if necessary.